Call 318-688-4698 Guardian Alarm Systems
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USER RESPONSIBLE FOR CHECKING SYSTEM
Jul 12, 2006
A security system is an electronic device. It can malfunction or fail without notifing our central station. Please check your alarm system periodically to avoid the possibility of failure. Each contact point can be checked by placing your system in the chime mode than opening each window. Your keypad will chime indicating it sucessfully acknowledged the contact opening. After checking each device on the system, notify our central station that you are going to set off your alarm. Do this by arming your system than opening an exterior door. Once the siren sounds turn the alarm off than wait for our central station to call you back to confirm the communication was sucessful. If you have any further questions call our office at 688-4698
Customer Care

Frequently Asked Questions

Is it my responsibility to test my alarm system, and if so how do I test it?

Yes, it is always the alarm owners responsibility to property test their system with our central station. It is a good idea to test your system at lease once a month. To test your system please do the following:

  1. Contact our Central Station at 318-688-4698 and place your account on test.
  2. Arm your system.
  3. Trigger the alarm by opening a protected door or window.
  4. Verify you can hear the siren or bell.
  5. Call our Central Station and verify they received an alarm signal and request your account be taken off test.

I need to change my user code, can you change it for me?

Yes, during our normal business hours we would be happy to help you change the user codes in your system. Contact our customer care department Monday thru Friday 8:30am to 5:30pm.

How do I change the people on my emergency call list?

Changes to your emergency call list may be changed on line: Click here update your contact list.

My alarm was triggered by mistake, what do I do now?

If you have triggered your alarm accidently enter your code to disarm the system. Our central station should be contacting you to verify the alarm. Please give the operator your passcode when requested. If you do not receive a call within 60 seconds or if you have triggered your "Panic" button, please contact our central station at 318-688-4698 or 1-888-231-1744 and request to cancel the police.

It is our standard procedures not to verify panic alarms.

It is also our standard procedure to contact the premises two times, once when the alarm is first received and once after the authorities have been contacted.

I have a service or trouble light on my keypad. What does that mean?

A service or trouble light means a condition is present that requires service. Refer to you manual in customer care. If you still need assistance call 318.688.4698.

How do I add an additional code to my alarm system?

You may contact our customer care department during our normal business hours. We will be happy to enter the codes for you. You may also download your user manual any time from our site and add the codes yourself.

What is the difference between Stay, Exit and Instant?

Stay = Normal exit doors are set with exit and entry delays and motion detectors are bypassed

Exit = Normal exit doors are set with exit and entry delays and motion detectors are active

Instant = Normal exit doors are set with exit delay only. No entry delay, they will become instant. The motion detectors are bypassed. (normally used at bedtime)

What are your normal service hours?

Our normal hours of operation are Monday thru Friday 8:30am to 5:30pm.

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